Home
/
Fiction
/
One Night At The Call Centre
One Night At The Call Centre
Jan 15, 2026 12:33 PM

Author:Chetan Bhagat

One Night At The Call Centre

A comedy of romance and crossed lines

Six friends are selling home appliances to the US from a call centre in India. Each one has an issue with love. Call agent Sam works right beside the girl who's just dumped him. He's dating someone he can't stand, just to get over her.

Esha is just short of becoming a model. Two inches, to be precise.

Vroom wants to change the world.

Radikha's trying to manage her mother-in-law, and hold down her job.

Tonight is Thanksgiving in America, and customers are queueing up to complain about white goods going wrong. On this night of a thousand phone calls, when life couldn't look more dismal, one unique caller gets on the line. And that call is going to change everything ...

A romantic comedy of six friends kicking against the system, against their boss, and against each other. Something's got to give ...

Reviews

A charming comedy about the serious emotional issues facing a group of friends ...in a case of Godly intervention, and the result is no less enjoyable for being implausible. IN A WORD: Divine

—— The Sunday Age (Aus)

'ADMIT IT, at some stage you've been rude to a friendly Indian manning an international call-centre phone. In this funny yet poignant novel, call-centre colleagues all have love issues...a light-hearted book, but the dialogue is good and the characters well developed and believable'

—— Herald Sun

'The blurb say this book was a bestseller in India. It's not hard to see why... the novel has some cutting things to say about globalisation and modernisation, wrapped in the light and fluffy pastry of a romantic comedy. At the end you might even feel sorry for the Indian cold-callers who have just interrupted your TV viewing ...'

—— M-Preview

Filtered by some excellent editing, [these letters] are full of interest

—— Mail on Sunday

Sophie Ratcliffe has done an exemplary job in editing these letters

—— Sunday Telegraph

Ratcliffe sees him through to the end with affection. Hers is a model edition, tracing the rise and fall of a writer who allowed his imagined world to eclipse the real

—— Sunday Times

This authoritative edition of generous selections - from "Plum's" prolific pen, from schooldays at Dulwich College in 1899 throughout his long Anglo-American career as a novelist and musical comedy lyricist to his last letters from Long Island in 1975 - is acutely attuned to his contradictions of character and his desire to please at the expense of absolute veracity. The letters, gossipy in the kindliest, amused/bemused manner, bear true witness to the wide-ranging influences on Wodehouse's' best-known novels and best-loved characters.

—— The Times

In this new collection . . . Sophie Ratcliffe has rolled up her sleeves and waded into the fray . . . she has succeeded marvellously. When it comes to the world of Wodehouse, Ratcliffe knows her stuff. She has embroidered this plump selection of letters with an illuminating but unobtrusive critical apparatus.

—— Literary Review

A lovely new book

—— Craig Brown , Daily Mail

An intriguing picture of a great 20th-century writer . . . In its peculiar English way, it has a strange intimacy, the perverse fruit of Wodehouse's instinctive, Jeevesian, discretion.

—— Robert McCrum , Guardian

They give real insight into the man behind Jeeves­ ­­and Wooster

—— Alan Titchmarsh , Sunday Express (Book of the Year)

This rich debut couldn't be further from the straightforward 20th-century American family saga it appears at first to be . . . Spanning many decades, it is an intricate portrait not only of complex family ties, but also of one quietly strong woman who heads this complicated tribe of siblings, children and friends. With each chapter narrated by one of Hattie's children, the power of Brooklyn author Ayana Mathis' novel is in its ability to create distinctive yet precise characters brimming with recognisable humanity.

—— Psychologies Magazine

Hopelessly romantic and hopelessly moving. A mix of lovestory thriller and historical fiction. Engrossing.

—— Observer

A novel full of passion, conspiracy, hope, despair, suffering and redemption... transcends the boundaries of genre, being at once thriller and political drama, horror and romance. His ability to paint the tyrannical Stalin in such a way as to make the reader quake with fear is matched by his talent for creating truly heartbreaking characters: the children who innocently find themselves...behind the dank walls of the dreaded Lubyanka prison; their parents, torn between the need to be seen as loyal Bolsheviks and the love they have for their families ... One Night in Winter is a gripping read and must surely be one of the best novels of 2013.

—— Steve Emmett, NY JOURNAL OF BOOKS

Delicately plotted and buried within a layered, elliptical narrative, One Night in Winter is also a fidgety page-turner which adroitly weaves a huge cast of characters into an arcane world.

—— Time Out

Engrossing novel… based on similar real events and certainly his ease with the setting and historical characters is masterly…the invented characters are well-drawn too.

—— Scotland on Sunday

Sebag's new novel draws in the reader and renders time meaningless. Brilliantly depicted.

—— Jewish Chronicle

One Night in Winter entertains and disturbs and seethes with moral complexities: how far would we go to preserve a secret or protect a loved one? All aspects of this “intensified life” are captured in this intricate, at times sobering, but always absorbing novel.

—— The Australian

A novel of passion, fear, bravery, suffering and survival ... novel mostly about love ... predictably terrifying — but the novel’s romantic soul tempers the terror and makes for a gripping read ... pitch-perfect.

—— The Spectator

Engrossing

—— The Scotsman

This gripping novel is a chilling reminder of the darkest days of Communist Russian, and the power one man can wield over a nation’s lives.

—— Daily Mail

A gripping thriller about private life and poetic dreams in Stalin’s Russia… A gripping page-turner… Whether its subject is power or love, a darkly enjoyable read.

—— The Guardian

A compelling and uplifting story of love and endurance.

—— Country Life

A compelling read.

—— Independent

This is one of those rare and thrilling books that you devour hungrily but hope will never end.... If there is one book you must read this year, let it be this one. One Night In Winter is one of the most engaging, gripping and heartbreakingly tragic novels of 2013.

—— CultureFly Blog

A compelling, cleverly plotted novel.

—— BBC History Magazine

This moving novel from Simon Sebag Montefiore will have you gripped to the end.

—— Grazia

This bone-chilling story; with lashings of snow and sec, offers us a vividly engrossing portrait of Soviet Russia.

—— Tatler

A bleak and well-plotted thriller.

—— Irish Business Post

Simon Sebag Montefiore uses all his deep knowledge of Russia’s history to build a bleak and well- plotted thriller

—— Sunday Business Post

Mixing real figures with fictional creations is a challenge for any historical novelist, but the vivid cameos here, particularly of Stalin and his dissolute son, Vasily, give this page-turner the grim stamp of authenticity.

—— Independent

One Night in Winter is compulsively involving and readers do not need to bring much previous knowledge of Russian 20th-century history, or the ambience of the time. The author meticulously supplies both.

—— The Times

This is a gripping and cleverly plotted read

—— The Sunday Times

A seriously enjoyable romp

—— Seven magazine, Sunday Telegraph

This gripping novel – a combination of political thriller, love story and historical fiction – is a chilling reminder of how totalitarian regimes corrupt everything they touch, especially human relationships.

—— Daily Mail, You Magazine

It is an eminently readable tunic-ripper, and strangely affecting.

—— Daily Telegraph

A masterpiece of historic fiction

—— Sunday Mail

This is a tale of passion, power and politics that I simply couldn’t put down.

—— Sun

The author draws nuanced people about who the reader cares and villains who repel with their casual disregard for human life. He gives an insight into the machinations of the Stalinist state and provides little details that lift the book out of the ordinary

—— The Irish Times

There aren’t many writers as confident and competent in fiction as in non-fiction but Simon Sebag Montefiore is one of them. A gripping yarn and a good history at the same time.

—— Vince Cable

A political novel captures the nightmarish world of post-World War II Russia. As Stalin twists the Childrens Case to his own ends, the truly magnetic power of ONE NIGHT IN WINTER becomes clear. The stirring of our deepest fears and their unexpected resolution - at this, Montefiore is the master. In the hands of the right author, Stalin, endangered children and Moscow 1945 are enough to make a novel.

—— Washington Post

Enthralling.Mr Montefiore is masterly at sketching scenes (passionate, melancholy or menacing) and limning characters. Not until the book's epilogue are the ultimate secrets revealed: the calculated or heedless acts of young and old who cast their fates with love.

—— Wall Street Journal
Comments
Welcome to zzdbook comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
Copyright 2023-2026 - www.zzdbook.com All Rights Reserved