Home
/
Fiction
/
The Headset Set: The Complete Series 1 and 2
The Headset Set: The Complete Series 1 and 2
Jul 13, 2025 5:16 PM

Author:Stephen Carlin,James Kettle,Chizzy Akudolu,Margaret Cabourn-Smith,Colin Hoult,Phaldut Sharma,Philip Fox,Lucy Montgomery

The Headset Set: The Complete Series 1 and 2

The BBC Radio sketch show set in a vast call centre

Smile5 is the mail-order catalogue company that sells anything and everything, from foot spas to fishing insurance, Rolex watches to lawnmowers. And way out of town, miles from anywhere, is its immense call centre, populated by the Headset Set: team leader Sailesh, recently transferred from Bangalore and hiding a dark secret; long-term employee (and determined technophobe) Bernie; self-loathing, streetwise cynic Aleesha; and Big Tony, who treats the job as a sideline to his own, somewhat shadier enterprises. Along with Ralph, the unsympathetic head of training; childlike Bradley, who's too nervous to make calls; and the recalcitrant HR department, they spend their days dealing with strange requests and even stranger people.

In these twelve hilarious episodes, we eavesdrop on both sides of their bizarre, horrific and ludicrous phone calls, as well as following the ups and downs of call centre life. Series 1 sees the hapless operators thrown into chaos by a new phone system; falling ill en masse; coping with appraisal day and reacting to the news that their colleague Dan has died. And in Series 2, the team welcome new colleague Scott, deal with missing lunches and a massive hole in the middle of the office; bring their dogs to work and prepare to suffer the Curse of the Thermostat...

This sparkling sketch show was created by Stephen Carlin and James Kettle, penned by a team of comedy writers - including established names such as Madeleine Brettingham and Jon Hunter as well as new, emerging talent - and script edited by Dan Tetsell and James Kettle. It stars Chizzy Akudolu, Margaret Cabourn-Smith, Colin Hoult, Phaldut Sharma, Philip Fox and Lucy Montgomery.

Credits

Created by Stephen Carlin and James Kettle

Written by Madeleine Brettingham, Stephen Carlin, Kevin Core, Rob Gilroy, Rebecca Hobbs, Colin Hoult, Jon Hunter, James Kettle, Tom Neenan, Celia Pacquola, Ben Partridge, Dale Shaw, Dan Tetsell and Andy Wolton

Script editors: Dan Tetsell and James Kettle

Produced by Tilusha Ghelani

Cast

Aleesha - Chizzy Akudolu

Bernie - Margaret Cabourn-Smith

Big Tony/Ralph - Colin Hoult

Sailesh/Bradley - Phaldut Sharma

Various - Philip Fox and Lucy Montgomery

Other characters played by the cast

First broadcast BBC Radio 4, 23 June-28 July 2011 (Series 1), 1 November-6 December 2012

© 2022 BBC Studios Distribution Ltd

(P) 2022 BBC Studios Distribution Ltd

Reviews

'Magical and disturbing' Adam Thirlwell

—— Adam Thirlwell

A wild adventure... Ómarsdóttir's novel is kaleidoscopic; the more you look at it, the more you see.

—— Lucy Writers

One of the most original authors in contemporary Icelandic literature...known for subverting traditional binaries like fantasy and realism, feminine and masculine, good and evil, and the animal and the human.

—— Orð um bækur

One of [this country's] most respected authors.

—— Egill Helgason , Kiljan

A master of the unexpected.

—— Steingerður Steinsdóttir , Vikan

Kristín is a singular author...she is in a league of her own.

—— Friðrika Benónýsdóttir , Kiljan

Kristín does everything at once - enchants, terrifies, devastates and delights.

—— Úlfhildur Dagsdóttir , Bókmenntavefurinn

She approaches taboos with complete irreverence, as if they don't hinder her at all.

—— Andri Snær Magnason, author of LoveStar

With enchanting style and perfect conviction Kristín leads the reader into a dreamworld that is so lifelike that we don't know whether we are in a bad dream or a terrifying nightmare.

—— Gauti Kristmannsson , Víðsjá

A many-layered novel that immediately grips the reader... makes us think about what it is to be human and the borders that people invent to distinguish themselves from others and to trap themselves.

—— The Icelandic Women's Literature Prize

An examination of humanity and of language - man's most distinctive feature - and how it serves us in defining ourselves and the world around us.

—— Maríanna Clara Lúthersdóttir , Bókmenntavefurinn

One of America's most celebrated authors continues her exploration of what fiction has to offer with a further digression from the standard realist purview and into fantasy... a fascinating premise, and I'm excited to see the yarn Moshfegh is able to weave.

—— Chicago Review of Books

No one is quite who he first seems in the latest wicked tale from macabre master Moshfegh . . . Sculpting an eerily canny fabular world of contrasts and evil, cartoonish cruelty, in her signature way, Moshfegh conjures a grotesque, disturbing story of gross inequality and senseless strife.

—— Booklist - Starred Review

A thrilling dissection of illusion and reality.

—— SheerLuxe

Lapvona is a sublime work in the truest sense - mighty, irrepressible and terrifying.

—— ArtReview

Like a twisted reworking of A Hundred Years of Solitude... readers will no doubt relish its icy intensity and Old Testament grimness.

—— Spectator

Strange, subversive and utterly unique.

—— Grazia

Weird, unsettling and exciting...Moshfegh writes like a dream - or perhaps a nightmare?

—— Eastern Daily Press

[A] strange, disturbingly funny faux-historical novel.

—— Observer, *Books of the Year*

A brazen, mordantly comic and decidedly odd examination of corruption... proving to be one of the most provocative and divisive reads of the year.

—— i, *Summer Reads of 2022*

Brace yourself for a daring, dizzying fable about corruption.

—— Culture Whisper, *Summer Reads of 2022*

A strange, daring book.

—— Lauren O'Neill , Scotland on Sunday

An addictive read... a curious, unjudging journey into humanity's craters.

—— Face

Lapvona is an interrogation of faith, greed, and abuse - yet Moshfegh's dark humour cackles right through it.

—— Independent, *Summer Reads of 2022*

This unsettling read is unlike anything else.

—— Grazia, *Summer Reads of 2022*

[Lapvona] is unlike anything she's [Moshfegh] written before... a rollercoaster ride exploring the themes of poverty, religion and greed.

—— Hello!, *Summer Reads of 2022*

Moshfegh's novel is bitterly comic, compelling reading, ever-pulsing with perversity.

—— Big Issue

[A] wry, bewitching and slightly dark novel.

—— Monocle, *Christmas Gift Guide 2022*

Moshfegh is one of the most original and astute young novelists working today.

—— Daily Telegraph

The superabundantly talented...Moshfegh's sentences are piercing and vixenish... she is always a deep pleasure to read.

—— New York Times (on MY YEAR OF REST AND RELAXATION)

Matrix is another masterpiece from a writer whom few at this point can best

—— The Atlantic

Through Marie, Groff explores how a society's religious and gendered constraints can be turned on their head to create a utopia

—— The New Yorker

[A]n electric reimagining . . . feminist, sensual, magisterial, de France's saga is one of hardship and triumph, an unforgettable character whose far-seeing vision and devotion to the nuns in her community enable them to transcend what threatens to erase and silence them

—— Oprah Magazine

Matrix focuses less on Marie the author and more on Marie the abbess - and if you think that doesn't sound like the obvious angle for a fun and engaging story, you underestimate the scope of Groff 's imagination and talent

—— The Daily Telegraph

In these incandescent pages, Groff reverently imagines her way into the life and lore of Marie de France . . . Woven from Groff's trademark ecstatic sentences and brimming with spiritual fervor, Matrix is a radiant work of imagination and accomplishment

—— Esquire

Thrilling and heartbreaking, Groff crafts an electric work of historical fiction

—— TIME, Most Anticipated Book of the Fall

A transportive and meditative tale that will swallow you up from the very start

—— Newsweek

Groff, a premier stylist . . . .continues to grow, taking on a medieval foremother's story in her latest novel. The voice she finds for Marie de France . . . .will hold readers fast as the exiled Angevin royal becomes abbess of a convent, leading her charges through historic upheavals

—— LA Times

Feverishly exhilarating stuff

—— Chicago Tribune

With her unparalleled gift for sumptuous, sublime prose, Groff paints an engrossing portrait of a woman who, despite living in a world bound by constraints, experiences a life rich with passion and creativity. Surrounded by a supportive sisterhood, Marie uses strength and ingenuity to subvert the oppression of the patriarchy

—— Atlanta Journal Constitution

Utterly absorbing

—— Vogue

Splendid with rich description and period vocabulary, this courageous and spin-tingling novel shows an incredible range for Groff (FLORIDA, 2018), and will envelop readers fully in Marie's world, interior and exterior, all senses lit up. It is both a complete departure and an easy-to-envision tale of faith, power, and temptation.

—— Booklist

In this bildungsroman about the real-life 12th-century poet Marie de France, a teenage Marie is exiled to a blighted Benedictine nunnery, where she finds strength and power as a prioress

—— Vanity Fair

Powerful, sapphic historical novel . . . Richly realized with historical details that don't overwhelm

—— BuzzFeed

Readers will recognize her stunning prose and grand, mythic perspective. . . . in a tale that feels both ancient and urgent, as holy as it is deeply human

—— Entertainment Weekly

The pages are almost completely devoid of men - seen, but not heard - with Groff using poetic, melodic and yet fierce writing to breathe volume into themes of power, ambition and success from the perspective of women

—— Press Association

[A] propulsive, enchanting, and emotionally charged read

—— Washington Independent Review of Books

A clever spin on the story of Marie de France

—— Bustle

I loved this accomplished piece of storytelling. So much so, I added it to my Booker wish list at the last minute, a wish not fulfilled, of course

—— A Life In Books

Matrix is a rich, beautifully written novel about ambition and desire, and also witchy separatist medieval nuns

—— Vox

Mesmerizing and inspiring

—— Newsday

Medieval life can seem far from our modern grasp, but Groff vividly describes the daily workings of the convent, from prayers to practical chores. She has done her research and it shows in the rich details she provides of working the fields, preparing meals, governing novices . . . magical, a beautiful evocation of what women can achieve and what they can mean to each other

—— NY Journal of Books

[A] feminist foray into a medieval nunnery that is stunning in its labyrinthine artistry and sensual tracing of life as lived during the era of the poet Marie de France and the legendary Eleanor of Aquitaine

—— Lit Hub

Must-read

—— HuffPost

A[n] artful writer, Groff has no need for fantastic artifice to construct a world without men. She . . . gives us an extraordinary protagonist . . . Anyone who has read Groff's previous novels and stories knows that this author's greatest virtue is her economy of prose. A disciplined writer . . . If "Eleanor's best currency is story," that goes double for Groff . . . Groff's "Matrix" simultaneously transports us to a backward world that once was and the grim future that seems inevitable. And all this through the eyes of a group of extraordinary women who decline to live lives of quiet desperation

—— Gainesville Sun

[A] transcendently beautiful novel with sensuality, religious ecstasy, gender and power explorations, and a fair bit of tasteful gore. It's surprisingly delicious to read fiction about a historical figure we know so little about

—— Shondaland

I'm on page 17 and now nothing else matters . . . Once you have this book in your hands I feel certain you too will be consumed

—— Sarah Jessica Parker

[D]reamy prose . . . At its heart, the book's message is simple: joy can exist in darkness

—— Popsugar

Richly imaginative

—— AP

[A] relentless exhibition of Groff's freakish talent . . . an unforgettable book . . . ecstatic, refulgent, God-struck, heretical

—— USA Today

[A] creative, intelligent work that will last

—— Boston Globe

The real Marie de France may continue to elude historians but the speculative fiction in Matrix combine to produce an unfailingly absorbing novel

—— TLS

An uplifting novel in its own unique way, and up there with Groff's best work

—— iNews

Matrix forms an intensely focused character study, but also succeeds as a probing exploration of female power

—— Literary Review

A beautiful and beguiling novel that transports the listener utterly and completely to another world

—— Irish Examiner

Against a convincingly filthy and precarious medieval backdrop, Marie is a figure of dazzling complexity

—— The Times
Comments
Welcome to zzdbook comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
Copyright 2023-2025 - www.zzdbook.com All Rights Reserved